QUALITY

OUR QUALITY OBJECTIVES:

  • On-Time Delivery of Orders - 95%

  • Off Quality Returns - 1%

  • Customer Satisfaction Ratings - 98%

OUR QUALITY POLICY:

  • Provide industry best Customer Service, On Time Delivery and Product Quality

  • Improve our operational efficiencies in order to drive long term business sustainability and employee and shareholder satisfaction. 

  • Continuously improve our products and services and the effectiveness of our quality management system.

CONTROL OF MONITORING & MEASURING EQUIPMENT:

  • Regular calibration & verification of measuring equipment

  • Well maintained calibration logs

  • Safe storage & proper handling techniques of all measuring equipment

DOCUMENT CONTROL:

  • Internal document control procedures ensure communication & efficiency.

  • External document control procedures protect your sensitive & proprietary information.

CONTROL OF NON-CONFORMING PARTS:

  • Review of non-conformances

  • Perform root-cause analysis to prevent a recurrence

  • Determine action needed to deliver the conforming product

  • Record all steps taken between detection of non-conformances and resolution

For a PDF copy of our current QMS Policy, please email: brunner_industries@outlook.com